Privacy notice
Who we are
MAC Cosmetics ("we", "us") is the data controller for personal information collected through this website.
If you have any questions about this notice or how your information is handled, contact us by email at [email protected] or by phone on 0370 192 5197.
The information we collect
When you send an enquiry through this website we collect the details you choose to provide, such as your name, email address, phone number, postcode, and a description of what you would like. When you book an appointment we also collect the time and service you choose and any notes you add. If you contact us by phone, email, or WhatsApp we keep a record of that correspondence. Our website provider may also record limited technical information, such as your IP address and browser type, to keep the website secure, stop spam, and keep it working properly.
How we use your information
We use your information to respond to your enquiry, arrange, confirm or cancel your appointment, prepare and provide quotes, carry out our work, and keep reasonable business records. Our legal bases under UK data protection law are: taking steps at your request before entering into a contract, our legitimate interest in running the business and responding to enquiries, and compliance with legal obligations such as tax and accounting rules.
Who we share it with
We do not sell or rent your personal information. We share it only with trusted service providers who host this website and deliver enquiry and booking messages to us, with professional advisers where necessary, and with authorities where the law requires it. Where suppliers or subcontractors are needed to complete your work, we share only what is necessary for the job.
How long we keep it
We keep enquiry, appointment and job records only for as long as needed to deal with your enquiry, deliver and guarantee our work, and meet legal obligations such as tax, insurance, and warranty requirements. After that, information is securely deleted or anonymised.
Your rights
Under UK GDPR you have the right to request access to your personal information, ask for it to be corrected or deleted, restrict or object to how it is used, and request a copy in a portable format. To exercise any of these rights, contact us using the details above. You also have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk if you are unhappy with how your information has been handled.
Cookies and visits
This website does not use advertising or marketing cookies, and does not set cookies to track you across other websites. We count visits to its pages without cookies and without storing your IP address. Its fonts are loaded from Google Fonts, so your browser shares your IP address with Google when a page loads.
Changes to this notice
We may update this notice from time to time, for example if the way this website handles enquiries changes. The latest version will always be published on this page.